Feature Request Summary:
I would like to be able to see data related to triggers, macros, and automations in Explore.
It would make it a lot easier for teams to review macros, if it was possible to create a query, for example, of what macros are available to a group of agents, and the last updated date for those macros. Right now, you can pull this kind of information from the API, but that means you need someone technical to pull, format, and adjust it all to be suitable for managers, including stuff like converting group IDs to group names. You would also have to be continually making these pulls to allow managers to check in on them.
The same goes for automations and triggers.I know we have triggers that have 0 circumstances where they will fire. I would love to be able to build reports on what triggers haven’t fired in by ‘longest time since firing’, for example. This would greatly reduce the amount of time and technical know-how required to audit automations and triggers for usage.