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Webhook Activity needs better filters to manage and troubleshoot

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Ben Wanless

投稿日時：2022年4月28日

I'm trying to research unsuccessful Webhook Activity in order to troubleshoot.
This would require a filter for Activity where the Response is not equal or does not include/contain "Successful". This simple improvement would be a huge boon and save so much time.
 
This feature was already available to Targets, in the API section we still have Target Failures. This is perfect for troubleshooting bad requests or finding failure reasons. Please implement something similar for Webhooks. Thanks!

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    Dave Dyson

    Hi Ben Wanless -

    Have you seen this? Debugging a webhook

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    Ben Wanless

    @...,

    Thank you for pointing this out.

    I did not see an option for "All failed" in the filter set. I made the assumption that the 'Failed' filter was only for a specific status code instead of any that were not successful.

    Additionally, I was having trouble because the particular Invocation ID I was looking for was actually missing completely from the list of activities, and I was unsure why it was missing.

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    Zach Anthony

    Zendesk Product Manager

    Hi Ben Wanless,

    Thanks for the feedback, whilst you can set filter on the 'Failed' status to give you all failed invocations, I understand this can be confusing. We'll take this on board as we continue to iterate on the experience for monitoring and debugging webhooks.

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