Is it possible to use Macros to trigger external events?

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投稿日時：2022年5月04日

As the title says, we want go somehow trigger an event outside of Zendesk using a Macro, or some other automation.

We are hoping to set up a system where when we set up this Macro, it then creates a connection to our software's API

Is there some sort of tie in from Zendesk to external APIs triggered by a Macro or other trigger?

3件のコメント

日付

2022年5月05日

Hi Marc,

A way to do this via a macro would be:

Have the macro add a specific tag to a ticket
Create a Webhook to access your API
Create a trigger that looks for updated tickets that include that tag, and then uses that Webhook to connect to your software's API, and then removes the tag (in case you want to be able to take this action again)

2022年5月05日

Thank you for the reply @...

I will likely have more questions around this so don't go anywhere :)

2022年5月06日

I'll be here!

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