Location of attachment download link after signature
We are including the ticket attachments in our public replies to your customer instead of the download link. Due to the attachment size limits, sometimes though our emails reach the customer without attachment and the download link only.
The download link is placed at the very bottom of the email, after the signature.
Since we have a brand default signatures, with several lines, icons, disclaimer, etc. occasionally the customers don't see the download link for the attachments.
We would like to have the option to place the download link before the signature or another place within the public reply.
This would really be great. It would definitely enhance the customer experience.
Sometimes it caused a question from customer, because they can't recognize where is the attachment (link). That would be great to have this feature soon.
We have to attach product information sheets quite often. Quite often we receive the respond from our customers that we 'forgot' to attach the documents mentioned in the email but the problem is that the customer did not found the links because they are below the signature.
So this feature would be really useful and could increase the customer experience.
I think this is a very good idea that helps to recognise the attachement
It is definitely a good idea. The link placed before the signature should be more visible to customers. Sometimes they ask why we didn't send them an attachment.
Any news on this?