最近の検索


最近の検索はありません

"Rapid Resolve" links should automatically be added to macros



投稿日時:2022年7月04日

Our team makes heavy use of macros that link to help centre / knowledge base content. Unfortunately, the "rapid resolve" tokens don't get injected into macro links, meaning the majority of our content that we share with customers do not get the benefit of this feature, which will automatically solve the ticket if they customer clicks the "Yes, close my requests" button when reading the associated article.

So that macros can also benefit, there should either be a placeholder for this token, or all knowledge links should automatically have this injected based on an account setting.


0

0

0件のコメント

サインインしてコメントを残してください。

お探しのものが見つかりませんか?

新規投稿