最近の検索

最近の検索はありません

Can a user be moved to Light Agent role type via API or any workaround?

回答済み
image avatar

Gaby Bitar

投稿日時：2022年7月14日

Would love to be able to change an Agent's role-type to Light Agent. Is there any way to do this? or is there absolutely no way to do this?

Thank you.

0

2

2件のコメント

日付
    image avatar

    Eric Nelson

    Zendesk Developer Advocacy

    Hey Gaby,

    Do a "GET" to the custom_roles endpoint https://{{subdomain}}.zendesk.com/api/v2/custom_roles find the light agent role and grab the ID. Then you can update users by doing the following:
     
    {
    "user": {
    "custom_role_id": 1260801964510
      }
    }
     
    We talk about this process here

    Hope this helps,

    0

    image avatar

    Gaby Bitar

    Hey Eric Nelson , thank you so much for all of your help. Sorry for the late response was out of the office. This method worked great for me!

    0

    サインインしてコメントを残してください。

    お探しのものが見つかりませんか？

    新規投稿