Adding Bold, Underline, Italics and Bulleted List to Portal Description

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7 コメント

  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hi Tom Thompson,

     

    Please make sure your request_page.hbs file should has the helper  with the string (wysiwyg=true) as given in the image below:

     

     

     

    Thanks

    Team

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  • Tom Thompson

    Hi Ifran.

    Thanks for getting back to me.

    I added the recommended to the code

    but get this error

    This is the full code for the page

    I've inherited this system so I'm not sure what has been done in the past!

    Thanks

    Tom

    0
  • Sam
    Community Moderator

    Hi Tom!

    It looks like you are trying to update the text of the hint that appears below the description, is that correct? If so, you can accomplish this by using jQuery and modifying the script.js file.

    You will need to make sure jQuery is installed in your environment.

    1. Go to Zendesk -> Guide -> Guide Admin -> Customize Design and click Customize for the theme you'd like to edit
    2. In the lower-right, select Edit code
    3. In your code editor, locate script.js
    4. Use the following code (the first line is included in case you don't already have a document ready function in your script.js file):
    5. $(document).ready(function() { 
      $('#request_description_hint').html('your html here');
      }
    6. Publish your changes

    Let us know how that works out!

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  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Tom Thompson, remove that which I was provide and go through the @Sam's solution.

    I was provided the solution for the text-area.

     

    Thanks

    0
  • Tom Thompson

    Thanks Sam.

    Yes you are correct, it is the hint and I'm trying to update this in the field section in admin

    I've added the required to the script.js file

    and hopefully added the correct JQuery to the document_head.hbs based on what is installed 

    Still no bullet points.

    My knowledge on this is very limited so please bear with me.

    Do I now need to use Java tags in the hint description?

    Thanks

    Tom

     

     

    0
  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Tom Thompson,

    Do like this:

     

    Script code:

     

     

     

    style.css file:

     

    Output:

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  • Sam
    Community Moderator

    Tom Thompson As Ifra Saqlain mentioned, you'll need to replace the "your html here" portion of my code block with the HTML you'd need for the bullet points and the remainder of your text. Ifra provided an excellent example above of how to do so. If you run into any other problems, let us know!

    0

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