Looking for a way to update 'Description' body to contain static text.

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3 コメント

  • Dave Dyson
    Zendesk Community Manager
    Hi Tyler -
     
    Yes, you can do this! The easiest way I've found to set this up is to create an article and edit the link using the built-in link editor there. Use the method described here for pre-filling the Description field: Creating pre-filled ticket forms
     
    To begin with, add a link in your article to your plain, un-pre-filled ticket form. Then use the editing toolbar to edit the source code, adding <br> for each line break you want to include. For example, your url target might look like: <a href="https://mysubdomain.zendesk.com/hc/en-us/requests/new?tf_description=Line 1<br>Line 2" target="_self">Link</a>
     
    You don't need to URL-encode anything, which makes the whole process easy. Once you've saved that link, you can publish the article, or copy the link address and use it to create a link elsewhere. 
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  • Tyler Little

    Thanks, Dave. I actually reviewed that article already.

    Is there a way to add static text to the description directly through the ‘Submit a Ticket’ banner link? I don’t want to link this from an article.

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Tyler - Yes, you should be able to edit that link in your theme: Editing your Help Center theme
    0

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