I currently use a customized Copenhagen theme. Looking for a way to update the free-form text field of a ticket's description to contain static text.
Current default ticket form contains the following subtext attached to the standard field Description:
Does anyone know of a way via editing the code to allow the, 'Please enter the details...' text into the actual body of the Description free-form text box? My intent is to prescribe to our clients how they should fill out a ticket's description to match our format without having to force them to copy and paste our instructions back into the body of the description field.
Thanks in advance!