最近の検索

最近の検索はありません

Adding a user note that is visible for agents

image avatar

Nizar Halaoui

投稿日時：2022年9月05日

Hello, I was wondering how can we add a not for a specific user, where agents can view it when handling different tickets related to the same user.

for Example, I want to label a specific user as a "fraud user" and I need this note to appear for all agents who are handling tickets coming from this user, but I need the message to be visible to them once they open the ticket.

0

1

1件のコメント

日付
    image avatar

    Darren Bell

    You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.

    0

    サインインしてコメントを残してください。

    お探しのものが見つかりませんか？

    新規投稿