Call Recordings in Stereo
回答済みIt would be great to be able to get the call recordings that happen in Zendesk Talk/Voice as Stereo recording instead of in Mono.
We want to be able to use Analytics solutions on our recordings and they require stereo so they can split the audio between agent and customer.
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正式なコメント
Hello,
Thank you for the comment Tyler. You are correct in that we only offer voicemail recordings in mono. We do have dual channel on the roadmap. When we have the date, we will be sure to let you know.
Thanks,
Sean
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Thanks for this feedback, Alex!
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Stereo = dual input source. phone calls are ALL mono (single mic source)
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