Talk: Agent Activity Suggestions (Filter, Tagging/Grouping)

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The first suggestion would be to add a persistent status filter, for example, I only want to see "Away" and "Online" most of the time.

The second suggestion would be to group the team according to their group(s); that way, I can view the "team status" for multiple teams.

6 コメント

正式なコメント
Widson Reis
- 2022年09月20日 20:19
Zendesk Product Manager
Hi Moran,

Thanks for your feedback! Both are good suggestions indeed and we will consider them when re-designing the Live Talk dashboard.
Sachin Kotekar
- 2022年09月19日 21:44
I second that. The both suggestions are great and we must have them as soon as possible.

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Hector Medina
- 2022年09月19日 22:07
Both Suggestion's would be a great improvement

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Santosh Ayare
- 2022年09月19日 22:54
Both suggestions are good and they should be available soon in the system.

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Kamal Moondhara
- 2022年09月19日 23:06
Both suggestions are better and will be a great asset.

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Fereshtah Kakar
- 2022年09月20日 15:01
Both suggestions are needed for improving the user experience.

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