Hide Unselected Conditional Fields in My Activity Page
I create a form with several fields and conditional field. In my form when we select the Type as "Task" then only "Test" field will popup. But here I select the "Type" as "Problem" but the conditional field also displayed in the My Activity page. When I create multiple conditional field, this shows lot of empty field in the Ticket Details list. So if we have any option to remove the unselected conditional in "My Activity" page it will be good user experience. Thank you.
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Hi Samynathan S! This is indeed possible. Please refer to this post for more information!
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Hi Sam!, Thanks for your quick response,
Yeah this post works for custom field whether we enter "-" in the field value, but am asking for conditional fields please refer for the below link. when we using this conditional field we don't have a chance to fill the field value as "-", because we display that field when we select the relevant field values.
https://support.zendesk.com/hc/en-us/articles/4408834799770-Creating-conditional-ticket-fields
Which I already mention in the post, ( if we select "Task" in the "Type" field, then only "Test" field popped up, if we select any other value in the "Type" field then "Test" field never popped up, then how we are enter that field value as "-". )And also your recommendation article hide all the field if the user leave the field as empty, but in my use case I want to show that what are the field am asking to the user and what are the field they didn't fill a values, am want to hide only the conditional field which are never opened.
Thanks you.
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