最近の検索
最近の検索はありません
BLANK FIELD in Article text editor for Zendesk Guide
回答済み
投稿日時：2022年11月01日
Hello,
At some point between October 21 and now, various published articles in my company's database are showing as blank when I open them up in the Guide editor. They are normal when accessing their published URLs, but within the text editor they are blank.
When I look at the revision history, it shows that the last change was that the body text was removed and replaced by NULL in green letters.
Can anybody explain this?
3
7
7件のコメント
Ryan Rawlings
I am seeing the same behavior for certain Helpdesk pages in our knowledge base.
2
Emily Riccardi
My team is also seeing this on sporadic articles, I haven't yet figured out a pattern to the articles impacted. The published versions have content but the editor is suddenly blank.
One difference from the original post though, I am not seeing the revision history change. The last change just shows as 'published.'
2
Grace K
We're also seeing similar behavior. Our revision history isn't showing any changes to the article body.
1
Chris V
1. Revision history shows red crossed-out text (which I did not do) with NULL above it
2. The next revision 3 seconds later in the revision history, completely blank except for NULL
0
Chris V
Thanks all for replying. Zendesk support said they are getting more reports similar to ours and are looking into it.
1
Christine
It looks like you already confirmed that the issue was resolved on the ticket you raised with us. Thank you!
1
Grace K
This seems to be resolved for us as well!
1