Simplified email threading not working for all email providers
We have been testing the new Simplified email threading, only to determine that it is not compatible with quite a few smaller internet providers.
Testing with Gmail account was successful and indeed we like the new look and the simplicity of the new option, but we are reluctant to implement it on our instances as testing with ABV (local Bulgarian email provider) and ProtonMail proved that the old visualization is still present, although the simplified email threading placeholders were applied in the triggers/automations.
Considering the fact that new instances will come with simplified email threading by default, we would kindly ask you to take into consideration the above issue and work on making the simplified visualization compatible with all email providers.
Agree with Yanko. We need to be sure that simplified email threading will work everywhere as expected.
Thank you for your feedback. I have passed the information onto the product manager over email. He said this is a bit of a difficult one to solve. Every email provider handles the folding of the message history differently. He has sent the feedback to his team and they are looking into it. Once again thanks for the feedback and I will document the post.