When using the android SDK we are having trouble setting the email of the user so that the agents can see their email.
Firstly we tried to use JWT authentication and it was not setting the email (I believe this is a known issue)
So we then used visitor info which is setting the phone number and name but not the email.
We have followed the exact documentation and are using the latest chat sdk and messaging sdk versions on android 12.0
The only way the email will set properly is if the user enters it in the pre chat form.