We have a separate customer support group that frequently submits tickets on behalf of other users. There are approximately thirty of these users. In order to create a set attribute that includes all of them, the person creating the set needs to search each one individually and select them to add them to the set.
As this group grows it is expected that these agents will need to be added to the set. Similarly, we will need to create sets for other groups of users based on the products they use.
It would be helpful if there were a way to create sets through a csv import or by being able to import/update them separately with a tag that can be searched to select them.