This is regarding tickets raised via "https://support.sky.tdc.dk/hc/en-us/requests"
Under "Organization Requests" section, I can't update tickets raised by my colleagues. So if they are out of the office, I can't make any follow-ups. As we are from the same department, everyone from our team should have the ability to update each other's ticket no matter who raised it. Any chance this can be changed?