We have a use case where we need to turn on Web Widget Classic for one brand only. The account was created with messaging.
We understand that we need to turn off messaging on account level where all Web Widgets will be converted into generic Web Widget Classic. Then, we can turn it on again and control which brands can turn Web Widget back on and which ones can remain on Classic.
We have concerns on the impact on our business with iOS/android channels on messaging. What will happen to them while we turn messaging off/on on account level?
We also wonder about the user experience if users have unclosed tickets through web widget / iOS / android channels and we turn messaging off/on on account level.