So I'm working off a copy of the standard support dashboard, specifically with the Backlog tab. The daily historical backlog by status report is great, but we have a custom field called "secondary status" since we need more granular info on the ticket like if it's "escalated" or "with development".
For this backlog tab, I need to remove tickets that are in that secondary status of "with development" but I can't figure out how to do it. I can add a filter for it but it's from the "Support: Tickets" data set and not the "Support: backlog history" and so I think that's why it's not working, but my custom ticket fields aren't available in the backlog history data set.
How do we filter on certain fields on this backlog dashboard tab?