Customize CSAT survey

3 コメント

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Nelson,

    At the moment, it is not currently a native feature to add additional rating option or get a 5-point scale to the CSAT survey. Though you are free to explore the marketplace on which 3rd party will work best for you.  
     
    We don't usually recommend as there are lots of CSAT survey apps that can achieve this, But one of which is this the NICEREPLY app that offer up to a 10 point scale. I hope this helps! Thank you!
     
    0
  • Stephen

    Hi Nelson,

    SimpleSat.io is a great alternative and reasonably priced - I have used it in a previous organisation and it's a great alternative to the builtin Zendesk survey functionality.

    Gabriel Manlapig - are you aware if Zendesk plans on updating the builtin survey functionality, as it is a lacking area compared to some competitors on the market?

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  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Stephen,

    Thanks for the feedback. We don’t see this feature being included in our roadmap as of the moment. I really understand that our Satisfaction survey is too basic and not offering a lot of customization. Your feedback helps us grow – thanks so much for sharing it with us.
     
    0

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