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One click to download all the attchments
投稿日時：2023年1月09日
We would like Zendesk to provide the attachment preview feature as soon as possible, and the attachment preview feature can cover as many file type like PDF/DOCX/JPG/HEIC, and add the option to one-click-to-download all the attachements in the same one ticket, so that we can handle the tickets much faster.
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6件のコメント
Chika Chima
Hi Amy Chen,
Thanks for your feedback and request.
Can you further explain your use case on attachment preview and one-click-to-download? How would you be using this possible features? On which zendesk product/channel? How does this possible features help in your workflow? And why it is a painpoint?
Thanks!
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Skaterdad
Since there is no preview and many customers send in HEIC files, they must be downloaded locally and then viewed locally.
I think "Download All" is a useful feature, but a proper viewer for all common file formats especially HEIC is a requirement.
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Myles Marino
Hi Skaterdad (great name btw).
I am currently building out this feature- would you be open to helping me shape your experience with this? If so, I would love to talk.
- myles@thirdsouth.capital
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Mercedes Zirbes
Hey Myles Marino I have some people on our team that would appreciate this as well. Let me know if you have any feedback. Would love to know when it is released.
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Skaterdad
Myles, I thought I had responded (maybe I did through email) but am very happy to help define and test the feature.
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Git-Zen Support
@Skaterdad @Mercedes Zirbes
I was asked to delete the previous comment as I am not supposed to ask you to email me.
However, if you wish to reach me for any reason, I can provide a public form such as the one at the top of our site: https://bluecanarysoftware.com/
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