• Zsa Trias

  • 2023年01月25日 08:06

  Zendesk Customer Care

  Hello Judy,

  First, you can create an metric that would return the number of tickets that were set to Closed status. This can be achieved in the Updates dataset. Here's how the formula should look like:

  IF ([Changes - Field name]="status" AND [Changes - New value]="closed")
    THEN [Ticket ID]/[Ticket ID]
  ENDIF

  Once you have this created, you can use the Update - Date attribute that should return the date when the ticket status was set to "Closed". 

• Judy Correia

  • 2023年02月07日 19:35

  Thanks that worked!

サインインしてコメントを残してください。