• API USER

  • 2023年05月10日 09:19

  Hello, I'm very interested with this functions. How can we test it?

  Thanks

   

• Thomas D'Hoe

  • 2023年05月18日 08:48

  Community Moderator

  Hi,

  When will this be available? 

• Karen Hynes

  • 2023年06月02日 08:22

  Zendesk Product Manager

  Hi both, 

  We are currently in EAP and as a result, customers need to sign up via the following form. Please note, enablement was briefly paused due to an issue found and once resumed, it will be done in batches. 

  Any further questions, please let me know.

  Thanks, 

  Karen

• Ahmed Zaid

  • 2023年07月04日 12:26

  User Group Leader Community Moderator

  Hello Karen Hynes,

  What is invisible state? I don't see that as an option in unified agent statuses and I can't find any documentation about it.

• Karen Hynes

  • 2023年07月05日 09:59

  Zendesk Product Manager

  Hi Ahmed, 

  Please keep in mind what is available in EAP are the existing per channel states- unified state and custom state reporting will be available in q4. 

  Thanks, 

  Karen

• Ahmed Zaid

  • 2023年07月06日 02:20
  • 編集済み

  User Group Leader Community Moderator

  Okay so I missed that part. Now it makes sense that it refers to the chat status. Thank you.

• Amelia French

  • 2023年07月06日 08:47

  Hi Karen,

  Is there any update on when this will be available?

  Many thanks,

  Amelia

• Karen Hynes

  • 2023年07月18日 07:02

  Zendesk Product Manager

  Hi Amelia, 

  This is currently an active EAP. You can sign up via the following form! Any further questions, please let me know.

  Thank you, 

  Karen

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