Feature request: Branch by condition

Hello,

To better serve our customers, we would like to request a feature that allows us to send a message based on the queue's traffic. This will keep the messaging channel open, but if there is an increase in traffic, we can let customers know that we may be experiencing longer wait times than usual. This way we can recommend that customers consider sending us an email or waiting patiently for the next available representative. This will ensure that we can assist everyone as efficiently as possible