Feature Request Summary:
The ability to hide the brand dropdown from a ticket
Zendesk needs to the ability to completely separate Brands from each other so that a user who is a member of one brand can not see any information from another.
We are setting up our resellers as Brands to have visibility over their workload. The only issue is that we cannot 100% separate brands from one another, the brand dropdown on a ticket is still there so reseller A can move a ticket to reseller B which is not ideal. We don't want Brands to know of one another.
Business impact of limitation or missing feature:
This is critical to our business, without hiding the Brand we cannot 100% separate the brands from one another.
Other necessary information or resources:
Discussed this in case: 11461578