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Slack integration should unfurl tickets
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投稿日時：2023年4月27日
The new Slack integration lacks a very key feature of the old one -- ticket links sent in chat don't unfurl to show the ticket contents. This makes it very hard to discuss tickets with others. Please bring this crucial and simple functionality back!
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3件のコメント
公式
David Gillespie
Hi Jason Rosenbaum, Chris Devers & Nicholas Wong,
Thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thanks,
David
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Chris Devers
YES!
This was working for us until April, then poof, gone. Now, when anyone posts a Zendesk ticket URL to our Slack instance, we don't get an unfurl/preview of the ticket, which makes it way, way more annoying to have a troubleshooting conversation about the problem without having to flip back & forth between the two applications.
Another side benefit of the unfurling was the fact that the text from the Zendesk preview became searchable in Slack, so if we needed to search for cases where a particular customer, problem, etc had arisen, it was very fast to find such information. Now that’s gone.
PLEASE BRING THIS BACK!
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Nicholas Wong
Yes,
Would you please bring it back. It is a very important features.
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