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Import TikTok Direct Messages to Zendesk

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Jonathan Schied

投稿日時：2023年5月12日

Hello, 

a really important feature for us is, to solve the incoming TikTok direct messages per Zendesk. Can you work on an integration like the one that you already offer for Instagram DMs?

Best regards, 

Jonas

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    Stephanie Langlois

    Zendesk Product Manager

    Thank you for your interest in a TikTok Direct channel separate from the TikTok Shop integration currently available in our marketplace. While we don’t have a specific timeline for supporting this channel at the moment, we’re leaving this post open to gather more customer feedback. This will help us better understand who would use this channel and how, should we decide to implement it in the future.

    I’ll be sure to post an update here as soon as we have a clearer idea of plans to add this to our channel list.

     

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    Annie Karlsson

    This feature is still not live, as the TikTok app is only available for people using the TikTok Shop (which is for individuals).  Companies using the TikTok Business account cannot use the app that is currently available.

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