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Slack and Side Conversations
投稿日時：2023年5月15日
We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department.
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投稿日時：2023年5月15日
We have different departments sharing Zendesk and when configuring Slack and Side Conversations, we wanted to limit the viewing options of workspace and channels based on department.
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Jahn
Sintya Pappagallo - I guess you can create role to limit their access of tickets under their group/department only.
https://support.zendesk.com/hc/en-us/articles/4408882153882-Creating-custom-roles-and-assigning-agents
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