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Segmenting categories by user segment

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Dan Dickerson

投稿日時：2023年6月13日

I don't think this is possible, as I tried looking through KBs/community, but wanted to ask in case I was searching incorrectly.

We support customers across multiple brands. Within those brands, we want to be able to leverage guide to give a unique experience to customers based on their user segment (i.e. User Segment for Brand 1 should not see User Segment for Brand 2s KB articles, categories, or sections).

Is this achievable? 

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    Neil

    Zendesk Customer Care

    Hey Dan,
     
    User segments are shared across all brands so this will not be possible. The restriction can only be defined by the following : tags, organizations, individual users, or a combination of all three. Tags must be on the user or an organization they belong to

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