Where can I find what your asked the bot, but did not create a ticket?

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投稿日時：2023年7月25日

Where can I find the question raised by the user of the bot, but didn't create a ticket?

So I can improve my flow

1件のコメント

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Zendesk Product Manager

2023年8月10日

Hi Christian,

To clarify, is your expectation to view questions that the bot had deflected? With a subscription to Explore and the Answer Bot dataset, you can build a custom report and use the attribute Answer enquiry to view the questions raised by users. Here is a full list of supported metrics and attributes: https://support.zendesk.com/hc/en-us/articles/4408824748698-Metrics-and-attributes-for-Zendesk-Answer-Bot#topic_u23_1rs_crb

Hope this helps!

- Sarah D.

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