too many articles to read!
When I contact zendesk support, the agents answer have alwasy many examples of articles that I suppose to read to get the knowledge I need.
The articles are needed but I believe there is a need to have a more balanced knowledge spreading.
The articles should be accompained by videos that explain how to do things by doing it.
At the end, all the theoretical knowledge needs to be in practice so why not make things more attractive and easier to assimilate for the clients?
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Hi Belinda! Thanks so much for sharing your feedback; it really helps! Your timing is good as we're actually undertaking a large refresh of our Help Center later this year. Your feedback about wanting alternative ways to learn (like videos), improving how content is organized/balanced, and publishing more practical guidance in addition to theoretical echo what we hear from others in our ongoing survey on this website. So thanks for validating and sharing your perspective!
We're progressing toward our first round of changes in Q4 of this year. If you're interested, we'd love to seek your feedback on some of our early mockups for the design. Let me know if you're open to it and we can contact you via email!
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Hello Madisson
Great approach from your side!
Yes please, you can contact me for Q4 feedback
Wishing you a great day 🌞️
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