[Salesforce integration] a partner user of salesforce cannot create ticket and set anything

投稿日時：2023年8月25日

One of my customer uses salesforce integration to crate ticket from salesforce to zendesk.

But one partner's salesforce account of my customer is facing a issue with the error.

When the partner click the setting for login zendeks account in salesforce page, the below error message pops-up.

Other accounts works well (to login zendesk account, to create ticket from salesforce)

I guess the reason is related to role or permission of account.

How can i resolve this issue?

1件のコメント

日付

2023年9月27日

@maria Thank you for your reply and your day got off to a good start !

But I'm sorry, My custoemr's decided to push back the plan to integration of Salesforce later.

So I cannot check the configuration now.

I'll be checking the permission and profile following your advice if the integration is starting.

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