I have a use case which creating a Zendesk ticket by sending an email from a third party but need to keep the email internal note as the email contains sensitive data, so that I do not want expose to customers.
I have tested sending email from a third party, but it always creates a ticket with a public reply. When I change a requester to send it to customers, all the previous public replies are also sent. I do not want those are exposed to them.
Could you give me any insights or workarounds? Thanks in advance.