import os

import datetime




import requests




api_token = 'MY_ZENDESK_TOKEN'

zendesk = 'https://securityscorecard.zendesk.com'

language = 'en_US'




date = datetime.date.today()

backup_path = os.path.join(str(date), language)

if not os.path.exists(backup_path):

    os.makedirs(backup_path)




headers = {

    'Authorization': f'Bearer {api_token}',

}




endpoint = zendesk + '/api/v2/help_center/en-US/articles.json'.format(locale=language.lower())

response = requests.get(endpoint, headers=headers)

if response.status_code != 200:

    print('Failed to retrieve articles with error {}'.format(response.status_code))

    exit()

data = response.json()




for article in data['articles']:

    print(article['id'])

• Nathan van Jole

  • 2023年09月20日 22:13

  The locale needs to be in lowercase. In this line:

  endpoint = zendesk + '/api/v2/help_center/en-US/articles.json'.format(locale=language.lower())

  You hardcoded the "en-US" which should be replaced with "{locale}". Also make sure to set the language variable to "en-US" instead "en_US" (with underscore).

  Hope this helps!

• Charles Nadeau

  • 2023年09月20日 22:53
  • 編集済み

  Zendesk Documentation Team

  Also, an API token in Zendesk is different than an OAuth token. So the following header won't work:

  headers = {
      'Authorization': f'Bearer {api_token}',
  }

  An API token should be used as follows in a Python request (see API token in the docs for details):

  api_token = 'MY_ZENDESK_TOKEN'
  your_email_address = 'myself@example.com'
  credentials = f'{your_email_address}/token', f'{api_token}'

  In the API request, add the `credentials` variable to the `auth` parameter:

  response = requests.get(endpoint, auth=credentials)

   

   

• Mark Glinski

  • 2023年09月20日 23:14

  Thank you for the suggestions Nathan van Jole and Charles Nadeau!
  
  So, now I'm no longer getting a 404. Now I'm getting different output after running the script:
  
  First, there's a list of 30 article IDs from our KB.

  Then there's a message: 

  Failed to retrieve articles with error 200: (which is weird because 200 is typically a "success" message)
  

  ...which is followed by a massive blob of text. I analyzed the text and it includes all the IDs in that list of 30.

  Then, for each article ID, it shows some words from the article and some metadata. 
  
  And the backup folder that gets created by the script is empty.
  
  Has anyone experienced this?
  
  
  

• Mark Glinski

  • 2023年09月20日 23:21

  Also, Charles Nadeau, regarding your comment about using an OAuth header ^^ should I replace that header or just get rid of it?

  Your comment for reference: 
  
  Also, an API token in Zendesk is different than an OAuth token. So the following header won't work:

  headers = {
      'Authorization': f'Bearer {api_token}',
  }

• Charles Nadeau

  • 2023年09月21日 00:54

  Zendesk Documentation Team

  Yes, you should delete the header.

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