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Child Tickets via Side Conversation > You need to add the Requester Field

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Juan Manuel Giannini

投稿日時：2023年10月09日

While submitting a side conversation, one should be able to modify the Requester of that Child ticket from the beggining. You could just add that field in the workflow, and it would be really handy for many agents across multiple companies. Just add another box (field). It could say "from", or just "Requester". Thanks!

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    Shawna James

    Community Product Feedback Specialist

    Hello Juanma, thank you for taking the time to provide us with your feedback. This has been logged for our PM team for review.
     
    For future reference, I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You don't need to update your post now but in the future we would appreciate you utilizing the template, thank you!
     
    For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below.

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