最近の検索

最近の検索はありません

Where are the @meli-vis.zendesk.com mail address coming from?

回答済み
image avatar

Paloma Cruz

投稿日時：2023年11月06日

Hello! I'm trying to understand where the @meli-vis.zendesk.com email addresses are coming from. I see on Zendesk they are probably created from a web form, but it just says "web form" on Zendesk, I can't track what form that is. No one in my company understands who created them, any advice? Thank you!

0

1

1件のコメント

日付
    image avatar

    Gabriel Manlapig

    Zendesk Customer Care

    Hi Paloma,

    If a ticket was created by an agent within the ticketing platform using Agent workspaces or an end-user submitted a ticket coming from your contact form in your Guide portal, it shows Via Web Form. 
     
    Please take note that, your default support address is used as the sending address for notifications when a ticket is created manually (proactive ticket) or created from contact form. We would suggest checking your support addresses to see which one is the default and if the first comment on the ticket is either your agent or end-user.

    Thank you!
     

    0

    サインインしてコメントを残してください。

    お探しのものが見つかりませんか？

    新規投稿