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Issue for getting last public comment

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Corentin BERTEAU

投稿日時：2023年11月20日

Hello, I am currently facing difficulties retrieving the latest public comment, and I have not found a solution in the documentation to identify whether a comment is public or not:

The client.get(ticket.comments) route retrieves all comments from ticket, but it does not retrieve the boolean parameter 'public' for comments.


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    Corentin BERTEAU

    Ok my bad.


       function requestCommentsTicket(client, id) {
          var settings = {
            url: '/api/v2/tickets/' + id + '/comments',
            type:'GET',
            dataType: 'json',
          };
        
          client.request(settings).then(
            function(data) {
              console.log('request result', data)
            },
            function(response) {
              console.log('request result', response)
            }
          );
        }

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    Vj Gunawardana

    i think you can get the channel prop from ticket.conversation to show whether is internal or web but what you have shared is definitely easier. 

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