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Child Ticket closure should by default open parent ticket
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投稿日時:2023年12月07日
Child ticket status change will not open parent ticket. In the current functionality, the parent ticket opens only if there is a comment done on the child ticket, not on the status change.
For Example - If my child's ticket agent does not comment on the ticket and just changes the status. The parent ticket should change the status automatically.
Please suggest how to get this done.
Thanks
Akanksha
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2件のコメント
Paolo
Unfortunately, this is a limitation at the moment. This may be considered in future updates. Thanks for sharing your feedback!
Best,
Paolo | Technical Support Engineer | Zendesk
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Sydney Neubauer
I have created a general feedback post for all SC limitations: Side Conversation Limitations – Zendesk help feel free to add this to that!
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