最近の検索


最近の検索はありません

Please help me figure out the predefined placeholder for the requester's first name :)

回答済み


投稿日時:2023年12月11日

Hi everyone! 

It has probably already been asked before many-many times, but I can't seem to find the answer. 

I'm trying to get the settings so that Zendesk scrapes only the first name of the user (requester) from the ticket and automatically puts it in the macro.

"Hi {{ticket.requester.name}}," works, but scrapes the full name, which sounds awkward :)

Thanks in advance for anyone attempting to help! 


0

1

1件のコメント

Ahmed Zaid Worked beautifully, thank you so much! :) 

0


サインインしてコメントを残してください。

お探しのものが見つかりませんか?

新規投稿