最近の検索
最近の検索はありません
How to show only tickets that are part of the metric
投稿日時:2023年12月15日
I'm fairly certain that when this gets answered I'm going to say "of course, that was a dumb question" but here it is...
I've created a metric for tickets that have had >5 touches.
I've created a report with that as the chosen metric.
The filters are for a certain group and a certain date range.
If I put "Ticket ID" as one of the attributes, I get a list of ALL tickets that meet the filter criteria as well as a column for the metric with a "0" or "1" representing, as we know, whether or not that ticket met the criteria of the metric.
What I WANT to see is only tickets that are part of the metric, i.e. only those that the metric column shows a '1'.
Maybe it's because I'm doing this late on a Friday and my brain has stopped working but I just can't get the results I want.
Any help would be appreciated
1
2件のコメント
Noly Maron Unson
Hi MineralTree,
What you're looking for is the Metric Filter. You can use this to show only the values for 1 and remove the ones with 0.
Hope this helps.
1
MineralTree | Support
That nailed it. One of the problems I was having was that I TRIED Metric filter but I couldn't figure out how to get rid of the low value of '0'. I couldn't move the slider. This time I clicked on the 0 and it became an editable field.
Thank you!
0