Guided Mode collision detection sans Light Agents

Guided Mode is great and efficient for how our team operates. One improvement suggestion that we had and came across recently is tied to how collision detection operates and how an actual agent can go through tickets.

Right now, in the event that Light Agents are viewing a ticket, that ticket does not get served to the agent that's in Play Mode due to collision detection. It would be great if Guided Mode would bypass the presence of a Light Agent and still allow that ticket to be displayed for handling.