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Limit the number of users at one organisation that can create and update tickets
Zendesk Luminary
投稿日時：2023年12月22日
Based on subscription level we'd like to limit the number of end users that can create and update tickets for each organisation. As an example there are 3 subscription levels and each has a different number of end users that can have ticket access:
- Gold - unlimited users can create and update tickets
- Silver - 10 users can create and update tickets
- Bronze - 5 users can create and update tickets
Anyone should have access to the Help Center to access articles but the number of users that can create and update tickets is based on the organisations subscription level (gold, silver, or bronze).
How can this be done?
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2件のコメント
Ifra Saqlain
Hey Judy, did you see this article, I found this and I hope it's which you want:
https://support.zendesk.com/hc/en-us/articles/4408846640410-Managing-organizations
Thanks
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Judy Correia
Thanks for sending. The link is the basis org and user maintenance. It does not help the specific use case of how to limit the number of end users that can create tickets for a single org.
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