Satisfaction ticket field wasn't updated according to the given feedback

Hi Kirill,
 
Thanks for contacting us on the community platform!
 
It seems you're working on an automation. Yes, the Satisfaction value was indeed met as the ticket received a good rating along with comments. However, I'd like to confirm that all other conditions have been satisfied. Additionally, just a reminder that this automation operates on a time-based schedule, running once every hour. Please ensure that the conditions align and the automation will trigger an hour from the last update.