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10+ year client! Our support pages are down, the renewals team couldn't care less!
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投稿日時：2024年1月22日
I'm hoping this post gets to you as it appears you may be the last human at Zendesk that is trying to help customers!!! Thanks in advance.
I have multiple emails and tickets (12277921 and 12195678) outstanding with regard to our renewal. We have been approved for a downgrade in seats, but it's not reflected in our admin portal. Because of this, I cannot update payment and this is causing all of our support pages to be down affecting our customers experience. Please help!
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Brett Bowser
Hey Brenda A. thanks for tagging me in this post! I was able to take a look at the tickets you referenced and from what I can tell it looks like we were able to reactivate your account. Can you confirm it's back up and running? I also reached out to our Renewals team who is working on your downgrade request to see if we can expedite this.
I'll keep you posted as I hear more on my end and apologies for the inconvenience here :(
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Brett Bowser
Brenda A. I believe the team followed up with you with a service order to sign. Can you confirm you received that on your end?
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Brenda A.
Thank you for your follow up Brett. Yes, this renewal is now back in motion. Appreciate your help!
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Brett Bowser
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