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Overcharged and Account moved to wrong teir

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Joshua Curci

投稿日時：2024年1月23日

Been massively overcharged and moved to an account we did not approve.
Submitted a ticket (#12257717) and has been over a week and no response.

Needs to be URGENTLY responded to.

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    Brett Bowser

    Zendesk Community Manager

    Hey Joshua Curci, 

    Thanks for reporting this here and sorry about the overcharge on your account. I've reached out our Sales team directly to see if we can expedite this request and they can follow up with you via email.

    I'll keep you posted as I hear more. 

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    Joshua Curci

    When will i hear back from them, been over a week already.

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    Brett Bowser

    Zendesk Community Manager

    Hey Joshua, 
     
    I don't have an ETA of when they will reach back out but I am looking into this to see if we can get you a response as soon as possible.
     
    Appreciate your patience!

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    Ross Edwards

    Joshua - did they ever sort this for you?  I am in a similar situation with 5 months over 100% overcharge.

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    Brett Bowser

    Zendesk Community Manager

    Hey Ross, I just wanted togive you a heads up that I replied to your post here: https://support.zendesk.com/hc/en-us/community/posts/7107786410906-Account-overcharge-no-refund-no-communication
     
     

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