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How to Enable PDF Export for your Help Center Articles



投稿日時:2024年2月02日

Integrating PDF export functionality into the Zendesk Help Center significantly enhances user experience by allowing customers to download articles in a professional format. This feature, tailored for the Copenhagen Zendesk theme, enables a seamless transition from online to offline content, ensuring that users can access, share, or print articles with ease. The implementation focuses on presenting a "prettified" version of the content, which includes a branded cover page and a clean content layout, stripped of website navigation elements, to provide a distilled and focused article ready for export.

The customization process involves a series of steps, starting from accessing the theme code editor in Zendesk to editing specific template files and CSS. The guide meticulously outlines how to insert a cover page code, handle embedded videos in printed versions, and introduce a download link or button for user convenience. Moreover, the CSS adjustments are crucial for ensuring the articles are optimized for printing, emphasizing the importance of a tailored appearance that aligns with professional standards.

For those looking to enhance their Zendesk Help Center with PDF export capabilities, the full guide provides a comprehensive walkthrough of each necessary step, ensuring a smooth setup process. Further details can be found at the original blog post: How to Enable PDF Export for your Zendesk Help Center Articles.


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3件のコメント

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Jennifer Rowe

Zendesk Documentation Team

This is great! Thanks, Sorin!

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This looks fantastic and just what we need. I'd like to see an example of what the final printed output would look like. Where can I find an example of what our customers would see?  

Also, is there a way to test this solution out first on one or two articles before implementing it for our entire Help Center? 

Thanks so much! 

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julie.houlton you can see how it turned out on Swifteq's Help Center.

The changes are to be applied to your Zendesk theme, so that will impact all articles.

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