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IVR Reporting

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Richard McCauley

投稿日時：2024年2月12日

I've seen numerous articles about reporting on IVR usage by destination, and about tagging keypresses so these are surfaced on tickets.

I'm looking for something way simpler.

I merely want a report that shows the traffic flow through the IVR, by showing keypresses at each branch. It is the most basic view I can think of, and yet I've been inept at finding the solution. All help appreciated.

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey Richard McCauley - 

    This article might point you in the right direction: 
    https://support.zendesk.com/hc/en-us/articles/4408837661978-How-do-I-analyze-and-improve-my-IVR-tree-with-reporting 

    There's also an Explore recipe here: https://support.zendesk.com/hc/en-us/articles/4408827133082-Explore-recipe-Reporting-on-IVR-destination-group

    Hope this helps!

    Brandon

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    Tony

    Zendesk Customer Care

    Hi Ira!
    It seems like Brandon has shared interesting articles. I would suggest you to give them a look!
     
    Best,

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