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Metric for agents who have solved 0 tickets

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Darren Hua

投稿日時：2024年2月29日

Hi,

 

I would want to have a report on the number of agents who have 0 tickets either assigned or solved in their name. The reasons I would want this report is because we want to make sure our agents are using their support licenses correctly and actually providing support. I understand that solved tickets/assignee name and a date filter could help find this but in the case where agents sign in and do not take tickets at all. I think that would be interesting to find out to help optimize our support licenses. I also understand that there is a agent replies bracket attribute but that would not fit our needs either as agents can solve tickets without responding to a ticket. 

Kind Regards,

 

Darren

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    Shawna James

    Community Product Feedback Specialist

    Hey Darren,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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