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Trigger: notification to an external mail address?
投稿日時：2024年3月08日
Hi, I would like to send a notification to an external outbound mail [mail address not belonging to customer or agent] every time a new ticket comes in.
I created a trigger to do this but how to define the external mail address? The only Notify By options I have are: User or Group Mail, Webhook or Zendesk integration but no option to define an external mail address.
What is the best way to solve this?
My very best regards, Walter
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3件のコメント
Francis Casino
In response to your question, an external email address refers to any email address outside your Zendesk instance. This allows you to send email notifications by configuring a target to individuals other than Zendesk Support agents or requesters. Examples include sending notifications to a shipping partner, a colleague in the Finance department responsible for refunds, or an external email address associated with a different department or company.
To accomplish that, you can check this article on how you can achieve that.
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walter maldeghem
Hi Francis, thanks for your reply.
Indeed, I configured it now with Targets and works like a charm ... that option did escape me, my mistake.
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Francis Casino
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