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New Format Reply Composer Window - Negative impact on user satisfaction and output.



投稿日時:2024年3月11日

The new workspace composer window (where you type your replies to your customers) is already affecting speed and accuracy, as well as being a terrible UX. Having to individually adjust the composer window size on each new email is absolutely awful (each message obviously contains a different body, size, images etc, and so this annoying new window you have to type in can never have a 'set' size) and as I can see from other posters, having a negative impact across the board. This claustrophobic and clunky new interface does not work for those of us who operate with a high contact/ ticket volume. Please put it back to how it was before, or at least give us the option to select the old, more efficient workspace with static scroll.


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6件のコメント

I agree with all the above + having, at least , the option to revert to the way it was before, would be great.

Under ''layout'' why not adding a tick box to revert back to ''static'' composer window and scrolling

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Shawna James

Community Product Feedback Specialist

Hey Adam,
 
Thank you for taking the time to provide us with your feedback, I move this post over to our product feedback forum for better visibility with our product teams. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue to add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Hi Shawna, is the product feedback forum the right place to follow up on this or is this the right thread? Thanks!

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Shawna James

Community Product Feedback Specialist

This thread is the right place! It is now in the product feedback forum. Thanks so much. 

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Hi Shawna, could please point me to where this sits in the product feedback forum? a link maybe? Many thanks

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Shawna James

Community Product Feedback Specialist

Here is a link to the post. Thank you!

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